Humana has many award-winning products, services, and business practices. At Humana, we hold ourselves to certain standards. We feel that our customers, agents, and employees deserve nothing less.

Humana has been recognized by Newsweek as Best in Customer Service among health insurance companies in the magazine’s new

America’s Best Customer Service 2019 rankings.




Humana Pharmacy has been named the top U.S. mail-order pharmacy in customer satisfaction in J.D. Power’s 2018 U.S. Pharmacy Study.

Humana Awards

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Video Transcript       


Please view the video above for an overview of this lesson.

Company Backgrounder

Our goal of improving the health of the communities we serve by making it easy for people to achieve their best health is reflected in the values that guide us in our work. By cultivating uniqueness – one of Humana’s values – our employees create new ways to connect with each other and to better serve our members.


Integrated Care

Integrated CareOur Integrated Care Delivery Model is the engine of our consumer-focused strategy


Veteran Focus

This lesson will provide the necessary information you will need to explain key features and benefits of Humana’s Medicare plans, as well as provide exposure to the plans available in your market


5 Star Plan

“Quality is at the forefront of everything we do and we are pleased that this steadfast commitment throughout the organization is reflected in our star ratings.”